Returns

We hope you'll be really happy with items ordered from our online shop!

As a small independent business, it is difficult for us to handle lots of returns and exchanges. If you are unsure about a purchase, please contact us online or by phone on 01569 765276 before you buy and we will be delighted to answer any questions.

We operate a 14 day returns policy. Unfortunately, we are unable to refund or exchange unwanted items more than 14 days after you receive your order. Any returns must be unused, in received condition and in all original packaging. Receipt/proof of purchase is required and you are responsible for the cost of returning any unwanted items. We are unable to refund or exchange earrings, food items and gift vouchers.

Please contact the shop by email or phone in the first instance to arrange your refund or exchange.

When sending back items, please ensure they are packaged securely and post to My Beautiful Caravan, 17 Market Square, Stonehaven, AB39 2BE. If you are eligible for a refund, please allow 14 days for monies to reach your account.

*Your UK statutory rights are not affected by our returns policy. Where items are faulty or not fit for purpose you will be eligible for a refund or exchange within 30 days and repair or replacement of an item within 6 months. We will reimburse the cost of returning faulty items.